Privacy Policy
Last updated: September 8, 2026
Delta Wye Group ("Delta Wye Group," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit deltawyegroup.com, submit a form on our website, or communicate with us by phone, email, or text message.
Information We Collect
We collect the following personal information, and only when you choose to give it to us:
- Contact details — your name, email address, and phone number.
- Service details — the type of electrical service you are requesting and any description, project details, or site access instructions you include in your message.
- Communications — the contents of emails, text messages, and phone calls between you and Delta Wye Group.
- Technical information — standard web server data such as IP address, browser type, and pages visited, collected automatically by our website host for security and performance purposes.
We do not knowingly collect information from children under 13, and we do not sell personal information.
How We Use Your Information
- To respond to service requests, quote requests, and general inquiries.
- To schedule, dispatch, and perform electrical work, including emergency response.
- To contact you about your job — including appointment confirmations, technician arrival notices, scheduling changes, and follow-up.
- To send invoices and process billing.
- To maintain records of work performed and to meet legal, licensing, insurance, and safety obligations.
- To improve our website and services.
Who We Share Information With
We share personal information only as needed to run our business, and only with parties who are obligated to protect it:
- Service providers. Vendors who operate our website, forms, email, phone and messaging systems, scheduling, and accounting software, acting on our instructions.
- Subcontractors and suppliers. Where necessary to complete work you have requested.
- Legal and safety. Where required by law, subpoena, or to protect the rights, property, or safety of Delta Wye Group, our customers, or the public.
We do not sell, rent, or trade your personal information, and we do not share it with third parties for their own marketing purposes.
SMS / Text Messaging Consent
SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.
Information sharing to subcontractors in support of the services you request — such as scheduling or dispatch providers — is permitted only to deliver those services. All other use, sharing, or sale of SMS consent data is expressly excluded.
If you provide your mobile number and opt in, we may send you service-related text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Full details are in our SMS Terms & Conditions.
Data Retention and Security
We keep personal information only as long as needed for the purposes described above or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
- You may opt out of text messages at any time by replying STOP.
- You may opt out of marketing email by using the unsubscribe link or contacting us directly.
- You may request that we access, correct, or delete the personal information we hold about you by contacting us using the details below.
Opting out of marketing messages does not stop transactional communications necessary to complete work you have requested.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
Contact Us
Questions about this Privacy Policy or your information: